Privacy policy

This Privacy Policy applies to the website www.wessexpianos.co.uk, operated by Wessex Pianos, and explains how we collect, use, and protect the personal information of our users. It also outlines the responsibilities of users when interacting with our website.

1. Our Commitment

Wessex Pianos is committed to protecting your privacy. We comply with all UK privacy laws and take every reasonable step to safeguard your personal information during your visit to our website.

2. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand your interactions with our website, personalize content, and track website usage.

• On your first visit, you can choose to accept or decline cookies.
• Cookies may be used by Google Analytics to track usage, but no personal information is collected. More details: Google Privacy Policy.
• Other cookies may come from external partners, for referral tracking, adverts, or sponsored links, typically expiring after 30 days.
• You can block cookies via your browser settings, but this may affect website functionality.

3. Contact & Communication

Any personal information submitted via our contact forms or email is provided at your own risk. We use your details to:

• Respond to queries
• Provide information about our products and services
• Manage newsletter subscriptions (with your consent)

We never share your details with third parties.

4. Email Newsletters

You may subscribe to our newsletter to receive updates on products and services.

• Subscription is optional and managed according to UK Spam Laws (Privacy and Electronic Communications Regulations 2003).
• You may unsubscribe at any time via an automated link at the footer of each email.
• Your activity (e.g., email opens, clicks) may be tracked to improve content relevance.

5. External Links & Advertising

• Our site may include external links and sponsored ads.
• We cannot guarantee the content or privacy practices of external websites.
• Clicking on external links or adverts is at your own risk.

6. Social Media

• Any engagement via social media follows the privacy policies of the respective platforms.
• We will never request sensitive personal information via social media; contact us via email or phone for such matters.
• Social sharing buttons may track your interactions on the relevant platforms.

7. How We Use Your Personal Data

We may collect and process:

1. Usage Data: IP address, location, browser type, pages visited, etc., for website analytics.
2. Account Data: Name, email, etc., to operate our website and services.
3. Profile & Service Data: Personal details you provide for service use, account setup, or purchases.
4. Transaction Data: Payment details and order history to fulfill purchases.
5. Correspondence & Enquiry Data: Communications and questions you send us.

Legal Basis: We process data based on consent, contractual necessity, or legitimate business interests, such as improving services and ensuring security.

8. Sharing Personal Data

We may share your information with:

• Subsidiaries and affiliated companies
• Insurers and professional advisors
• Suppliers and subcontractors for delivery or service purposes
• Payment providers (e.g., Sagepay, PayPal, AmazonPay, Worldpay)

We will not sell your personal data to third parties.

9. International Transfers

• Some data may be processed outside the EEA, e.g., via Amazon Marketplace.
• Transfers are protected by standard EU data protection safeguards.

10. Data Retention

• Personal data is retained only as long as necessary.
• We may keep data for legal obligations or legitimate business interests.

11. Your Rights

You have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Receive data in a portable format
• Withdraw consent at any time

To exercise your rights, contact us using the details below.

12. Managing Cookies

• You can block or delete cookies via your browser, but this may limit website functionality.
• Guides for major browsers:
• Chrome
• Firefox
• Safari
• Edge

13. Our Details

• Company: Wessex Pianos
• Registered in: England & Wales, Company Number [Insert Number]
• Address: 4 St. Thomas’s Square, Salisbury, SP11BA
• Contact:
  
  • Email: info@wessexpianos.co.uk